PRODUCT INFORMATION

We use natural Australian-sourced ingredients for all of our products. All products are made with premium fragrance oil, and our candles and melts are made from high-quality soy wax. All product-specific ingredients are listed on the product pages.

Large candles burn for approx. 60 hours, and the medium candles burn for approx. 30 hours.

Yes! All of our products are vegan-friendly.

The first burn of a candle is the most important. You must ensure you burn for a minimum of 4 hours, or long enough for the top layer of wax to fully melt. This ensures that the wax does not cave inwards.

A large candle will fill a standard room, while a medium candle would suit a bedroom. Melts would also suit a normal-sized room such as lounge or study. Reed diffusers will emit a light fragrance as you walk past.

ORDER INFORMATION

Payments for orders are taken out of your bank account as soon as the order is placed.

If you see a product that you like, you can simply add it to your wishlist and revisit or purchase at a later date.

If you receive the wrong or a damaged product, please email orders@soyandlace.com.au and attach photos of your item. We will require the item to be sent back to us for assessment of the damage,  and either provide a replacement free of charge, or provide a refund.

Once orders are confirmed and paid for, changes and cancellations will only be given in extreme circumstances and need to be requested via email to orders@soyandlace.com.au.

You will receive an email with your courier and tracking number once your order is dispatched.

SHIPPING INFORMATION

We calculate the freight charge based on the total weight of your order and your delivery address. You will notice that there are different weight classes which will be specified at the checkout.

We use standard shipping Australia-wide. Depending on your location, it can take anywhere up to 7 business days.

*Note: all courier companies and Australia Post are experiencing delays due to border restrictions so there may be further delays with your order.

Once your order is placed, you will receive a confirmation email. Your order will then be dispatched and a tracking number emailed to you.

Once your order has been dispatched, our team will email you the courier company used and tracking number.